FAQ - Top Ticket

Main FAQ

Frequently asked questions

Order and payments

How to choose an event on the site?

There is the line placed on the site’s main page for selecting events by category. A little bit below placed the line for finding events based on the specified parameters. You can also sort events by the parameter of interest: city, popular, new, etc.

How to order tickets online?

Click the "Buy Ticket" in the list of sessions on the event page then you will be redirected to the page with the scheme of the hall with the prices and choice of places.

Mark the places of interest. The list of selected tickets is displayed to the right of the scheme. You have 10 minutes to pay for the selected places.

After clicking the "Pay" button you will be redirected to the order page, where the data recipient tickets must specified (name, passport, phone, email) and select the appropriate payment method.

By clicking the "Submit Order" button you confirm your order and will be redirected to the tickets payment page in a [payment] way that you have chosen.

If the order is not paid within the specified period of time, it will be automatically canceled, and tickets will again be on sale.

Can I book tickets by phone?

The process of buying and receiving tickets is fully automated, so we do not use the phone payment service.

How to pay for the order?

Tickets can be paid by any of the convenient ways for you that are included on the site at the time of the order: credit card, PayPal, bank transfer, as well as funds from your personal balance.

Is it safe to pay by credit card on the site?

Order payment pages are securely protected, all data entered by you is sent through encrypted channels to the credit company. Only the payment confirmation comes to us.

The data of your card is not stored in our system (except for the last 4 digits, for identification), so the possibility of getting someone by your data is excluded.

How to get purchased tickets?

Right after the payment you will receive digital tickets with QR code on the email you specified in the order.

Your tickets are stored in the section "My orders" (at the top right of the site) as well as the entire history of your orders.

An hour before the beginning of the event, the ticket office and the entrance to the hall are opened. Show your digital tickets with QR code at the entrance to the hall for scanning.

Please keep a passport with the details which you indicated in the order, in case you are asked to present it. This situation is possible to authenticate the purchase.

Can I buy tickets at a discount?

Since TopTicket.lt acts as an intermediary, it does not give discounts on its own. Discounts are available only at the direction of the organizers of the event. You can find out about discounts in the description of the event.

Order changes / cancellations

Can I make changes to my order or cancel it?

After purchasing your ticket transaction can not be canceled and you can not CHANGE purchased tickets.

I could not get to the event. Will you return the money?

Regardless of the reason why you did not get to the event, your tickets are canceled and the money for them is non-refundable.

What happens to my tickets if the event is canceled?

In case of event cancellation our operators will inform you about this and the money will be refunded in full amount.

Additional Information

Can I get more information about the event by phone?

The website provides the most complete information about the event. You can find full description on the event page such as: dates and times, halls schemes and descriptions, events addresses, the number of available seats and the tickets cost.

The operator on the phone will not be able to provide additional information about the event, since all the available information is present on the event page.

Can I buy tickets for seats that are not available on the site?

All available for purchase tickets can be seen in the hall scheme. If you don’t see any places, it means that we don’t have them.

I made the order, but did not receive an e-mail notification letter, what should I do?

Once you have paid for the order a notification letter is immediately sent to your email. If the letter does not come, check the "Spam" or "Junk Mail" folder. It may also be that you entered the wrong e-mail address.

Also, your tickets are always available in the “My Orders” section.

How to know in advance about new events on the site?

Every week we make a mailing list with new events. You will receive notifications automatically if you are registered on the site. Unregistered users can subscribe to the mailing list in the Subscribe section.

How to unsubscribe from email newsletters?

Feedback

The contact details of the company.

Company: UAB "Top Tik"

working days I - V, from 9:00 to 18:00

Registration code: 305620093

Address: Apkasų g. 10C, LT-08229 Vilnius

Phone: +37065514668

Email address: toptik.eu@gmail.com

Partner Program

Start making money right now with the Partner Program

By participating in the TopTicket.lt Partner Program, you can tell your website visitors about all the concerts and performances, and at the same time earn money on each order.

We take care of all the main work:

negotiations and contracts with distributors
website development and support
customer support
order processing
logistics and accounting

All this falls on our shoulders. You will only have to place links to the events presented by us on your website and thus start earning from the very first client.

Basics of the TopTicket.lt Partner Program:

1. Reporting

You can view all sales statistics through referral links at any time by logging into your personal account on the Topticket.lt website. You will see not only the total amount of completed orders, but also such details as the name of the event, the number of tickets, the date of the order and, most importantly, the status of the order.

2. Confidence

Our system will automatically issue cookies to every visitor who comes to us through your website. Thus, even if the visitor leaves the site without completing the order, within 10–14 days all his/her orders will be taken into account in your statistics, and therefore, bring you profit.

3. Commission

We will discuss the individual commission with you in a personal conversation. Moreover, already now you can be sure that it will depend on the quality of your website/blog/forum, on the number of visitors to your resource and, of course, on the number of sales. After all, the more tickets you buy, the more you earn!

How to begin?

First of all, you need to send a letter to our e-mail info@topticket.lt with the subject “Partner Program”. In this letter, we ask you to tell about your site, provide statistics on visits, and also indicate a phone number for contact. After the first assessment of the information you provided, our staff will contact you.